Consumers Trust The Mail

Cudahy WI – The Postal Service ranks as the fourth most trusted company — a two-point increase from 2011 and its highest company ranking since the survey’s inception by the premier privacy trust study in America. The same survey also named The Postal Service the ‘Most Trusted Government Agency’ for the 7th year in a row.

The Ponemon Institute in its Most Trusted Companies for Privacy Study ranked the Postal Service as the fourth most trusted company. The results show customers regard the Postal Service as one of the best in keeping their information safe and secure.

“We’re honored to be among the top five most trusted companies in the country. Our employees work hard each day to maintain that trust,” said Cudahy Postmaster Mark Groshek. “We know our customers depend on the security of the mail and they trust and expect the Postal Service to protect their privacy.”

Groshek said the high ranking comes partially from the trusted relationship customers have with their letter carriers. Despite the size of the Postal Service, many customers see their letter carriers as trusted members of the community they serve each day, He said.

“Consumer confidence in the mail is a priority for the Postal Service. Each day we process nearly 40 percent of the world’s mail and customers expect us to protect the privacy of their personal information. We do not take this responsibility lightly,” Groshek said.
The survey asked adult-aged consumers to name up to five companies they believe to be the most trusted to protect the privacy of their personal information, based on the company’s ability to handle and protect their information. Survey respondents also listed worries they had about how their privacy rights are possibly undermined by new technologies such as social media, smart mobile devices and geo-tracking tools.
"We believe this survey validates the Postal Service’s commitment to privacy and excellent customer service," said Dr. Larry Ponemon, chairman and founder of Ponemon Institute. “And we are pleased to recognize the U.S. Postal Service as one of the most trusted organizations overall and among government agencies."
Copies of the 2012 Privacy Trust Study of the United States Government are available by contacting the Ponemon Institute at www.ponemon.org.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.
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A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation: 152 million residences, businesses and Post Office Boxes. The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations. With more than 31,000 retail locations and the most frequently visited website in the federal government, usps.com, the Postal Service has annual revenue of more than $65 billion and delivers nearly 40 percent of the world's mail. If it were a private-sector company, the U.S. Postal Service would rank 42nd in the 2012 Fortune 500. The Postal Service has been named the Most Trusted Government Agency for seven years and the fourth Most Trusted Business in the nation by the Ponemon Institute.