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NEWSROOM * CIRCULATION * ADVERTISING
Wednesday
March 2010
17
Community Blogs
Ending the Wait of Customer Service Phone Calls
A couple of weeks ago, I wanted to change my ATT Wireless service plan. So I called them after I got home from work. As I waited and waited for an operator to answer the phone, the following things happened:
- Our giant inflateable pumpkin collapsed in our front yard, causing my husband to run out the door.
- My cell phone rang, causing me to stare at my ringing cell phone in frustration.
- My kids suddenly saw each other - not as boys - but as superhero and villain - ready and willing to take each other down - causing my youngest son to grab a bungee chord, swing it over his head, and yell "Indiana Jones!"
So after 20 minutes of waiting and witnessing insanity unfold in my house, I had to grudgingly hang up the phone to deal with these issues.
Fonolo
If only I knew about this web site a couple of weeks ago! Fonolo.com. Fonolo is a website/free service that automatically connects you to the department of the company you want to call. There are currently more than 400 companies on this site. And more companies are being added all the time.
All you do is go to the web site and create a profile with your phone number. You then locate the company you are looking for, select the department you want, and click CALL. That's it. You walk away and continue with your daily routine.
Your phone will ring right before you connect to the operator. No waiting. No digging through frustrating phone menu options. No swearing at your phone. And the operator has no idea that you weren't pacing and multi-tasking prior to hearing their voice. What a great idea. The site also keeps track of your calls and even can record calls, if necessary.
As a mom who sometimes has three things happening at the same time, it is so nice to find free services like this - with goals to make our days easier.
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